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Citroën
Context
Customer Service and Information Service Campaign
100 calls per day
Prospection Campaign
Challenges
Improve the Service quality
Increase the volumes of opportunities
Reply to multilingual customers
Call Blending
Canals
Incoming - Outgoing – SVI
Results
+30% of calls handled
+20% of productivity ( skill routing and active matching )
Prospecting target exceeded of +8%
Improve the brand perception by customers in Tunisia
Contact Us !