Context

  • Sale of distance learning courses

Challenges

  • Show Tunis Call Center expertise in the sale of distance learning courses
  • Starting a pilot phase with a team of 6 pedagogical advisors on the flagship of the European Training Centre
  • Progressive scalability according to performance and customer satisfaction
  • PGoal conversion rate of 3.5%

Canals

  • outgoing calls on qualified files

Results

  • Test Phase higher to expectations
  • Very satisfied customer
  • Objective of load increase to 30 agents in December 2014.
  • Cell passage fromMy Website to My Website By expert (More complex product)
  • Conversion rate = 4.33% achieved during the test