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European Training Centre
Context
Sale of distance learning courses
Challenges
Show Tunis Call Center expertise in the sale of distance learning courses
Starting a pilot phase with a team of 6 pedagogical advisors on the flagship of the European Training Centre
Progressive scalability according to performance and customer satisfaction
PGoal conversion rate of 3.5%
Canals
outgoing calls on qualified files
Results
Test Phase higher to expectations
Very satisfied customer
Objective of load increase to 30 agents in December 2014.
Cell passage fromMy Website to My Website By expert (More complex product)
Conversion rate = 4.33% achieved during the test
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