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One&One
Context
Sale of a solution of website creation for very small businesses-SME
Challenges
Prove that the services offered by Tunis Call Center can compete with other 1 & 1 providers in France, Germany, England and the United States.
Starting a pilot phase with a team of 5 telemarketers on the cell My Website (Single Product)
Goal sale / hour 1st month = 0.08
Canals
Outgoing calls on qualified files
Results
Goal sale / hour reached
R TCC results more successful than those of other 1 & 1 providers
Sale / hour = 0.22 after 3 months
Passage from the cell My Website to My Website By expert (product more complex)
Consolidation of a team of 15 telemarketers
Objective of load increase to 25 agents in September 2014.
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