Context

  • Sale of a solution of website creation for very small businesses-SME

Challenges

  • Prove that the services offered by Tunis Call Center can compete with other 1 & 1 providers in France, Germany, England and the United States.
  • Starting a pilot phase with a team of 5 telemarketers on the cell My Website (Single Product)
  • Goal sale / hour 1st month = 0.08

Canals

  • Outgoing calls on qualified files

Results

  • Goal sale / hour reached
  • R TCC results more successful than those of other 1 & 1 providers
  • Sale / hour = 0.22 after 3 months
  • Passage from the cell My Website to My Website By expert (product more complex)
  • Consolidation of a team of 15 telemarketers
  • Objective of load increase to 25 agents in September 2014.