Context

• Sale of a solution of website creation for very small businesses-SME

Challenges

• Prove that the services offered by Tunis Call Center can compete with other 1 & 1 providers in France, Germany, England and the United States.
• Starting a pilot phase with a team of 5 telemarketers on the cell My Website (Single Product)
• Goal sale / hour 1st month = 0.08

Canals

• Outgoing calls on qualified files

Results

• Goal sale / hour reached
• R TCC results more successful than those of other 1 & 1 providers
• Sale / hour = 0.22 after 3 months
• Passage from the cell My Website to My Website By expert (product more complex)
• Consolidation of a team of 15 telemarketers
• Objective of load increase to 25 agents in September 2014.