Telemarketing tools and high performance CRM allow to have rapid access to detailed reportings. These reports provide structured results as well as qualitative and quantitative analysis through key indicators.
These interfaces multiply the contact channels: phoning, email, sms, social networks, net and a 360° database exploitation.
A scalable and flexible architecture to ensure a rapid increase in production.
The technical soltions and databases are hosted in a « Tiers 3+ » datacenter (TIA942 Standard) with a broadband multi-operator connection.
The redundant platform is based on a high availability cluster using technology Vmware Vsphere via secure firewall( multi failover cluster instance).
A 30 seats backup site connected by a multi operator link.
« Tunis Call Center is a multichannel contact center specialized in telesales, customer service and marketing. TCC is based in Tunisia since 1998, ISO 9001 certified and operarting on the French, Tunisian, Italian and German Market. »