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Our SOLUTIONS

  • Provision on ressources 7d/7 H24 while providing elasticity in the volumes of processing capacity to be taken
  • A customized service for managing your customer relationship and all your communication channels: phone, chat, Courier Mail.
  • Poly-competence teams organization and synchronization of communication channels
  • Defining overflows strategies
  • IVR qualification calls and call routing with management skills and priorities
  • Implementation of specialized cells: treatment of vulnerable customers, claims processing, technical support ...)
  • Implementation of overflow call handling to manage calls peaks
  • Provision for monitoring the real-time activity (Reporting, listening, recording ..)
  • Tele-secretariat , standard delegation, phone-call and telephone reception

Contacts

Paris: +33 1 70 70 62 31
Tunis: +216 31 30 58 11

Fax : +216 71 84 62 10

Adress: 2, Rue d'Argentine
1002 Tunis Belvédère. Tunisie

E-mail: contact@tuniscallcenter.com

Schedules

Monday to Friday from 8.30 AM to 6.30 PM

 

« Tunis Call Center is a multichannel contact center specialized in telesales, customer service and marketing. TCC is based in Tunisia since 1998, ISO 9001 certified and operarting on the French, Tunisian, Italian and German Market. »
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