• Provision on ressources 7d/7 H24 while providing elasticity in the volumes of processing capacity to be taken
  • A customized service for managing your customer relationship and all your communication channels: phone, chat, Courier Mail.
  • Poly-competence teams organization and synchronization of communication channels
  • Defining overflows strategies
  • IVR qualification calls and call routing with management skills and priorities
  • Implementation of specialized cells: treatment of vulnerable customers, claims processing, technical support ...)
  • Implementation of overflow call handling to manage calls peaks
  • Provision for monitoring the real-time activity (Reporting, listening, recording ..)
  • Tele-secretariat , standard delegation, phone-call and telephone reception